Money Back Guarantee

Money-Back Guarantee

We have a 60-day Money Back Guarantee for the first purchase of our products after at least two weeks of use from the time of shipment. Please note the exceptions below. A full refund of the product will be issued back to the same form of payment used, less shipping charges (and any applicable shipping tax) per the policy below.

To prevent abuse, we limit the use of this guarantee to 3 individual products per any 12 month period for first-time purchase of that item. If you purchase 3 of the same item, the money-back guarantee will cover a refund of one of those items, you may receive store credit for the remaining items. 

Bundles (or orders) with more than 3 products will be limited to a refund of the 3 highest priced, eligible products in that bundle less any discounts applied to that bundle. The first-purchase rule outlined herein is enforced for components of those bundles.

Wholesale or orders that are being resold are not eligible for returns/refunds.

Please contact support@getdiald.com to initiate the request with the Order Number and specific products.